Frequently Asked Questions

Vegware is headquartered in Edinburgh, UK with further operational bases in the UK, US, Hong Kong and Australia. 

Vegware的總部在哪裡?

Vegware 的總部在英國愛丁堡，在英國、美國、澳洲及香港都設有分公司。

We sell to 70 countries and have distribution throughout the US, UK, Europe, the Middle East, South America and the Caribbean.

Vegware的產品銷往哪些國家?

Vegware的產品銷往全球70個國家，經銷網絡遍及英國、美國、歐洲、中東、南美洲和加勒比海地區。

US: Contact our US team at us.info@vegware.com or (844) 610-0915

UK: Contact our Customer Service team on +44 (0)330 223 0400 or orders@vegware.co.uk to be connected to one of our UK distributor partners.

Europe: Contact our European Sales team at europe.sales@vegware.co.uk or +44 (0)3333 055 404 to be connected to a distributor.

Hong Kong: Contact info@vegware.hk or +852 2127 4489

Australia: Contact sales@vegware.com.au or +02 9987 0800

Rest of the world: Contact our Customer Service team on +852 2127 4489 or info@vegware.hk, sharing your location.

我可以於哪裡購買Vegware的產品用於我的餐飲服務? 

美國: 聯絡我們美國的客戶服務: us.info@vegware.com  或 (844) 610-0915

英國: 聯絡我們的客戶服務 +44 (0)330 223 0400 or orders@vegware.co.uk  連接到我們英國經銷合作夥伴之一

歐洲:聯絡我們的歐洲銷售團隊:  europe.sales@vegware.co.uk  或 +44 (0)3333 055 404 連接到我們的經銷商

香港: 聯絡 info@vegware.hk 或 +852 2127 4489

澳洲: 聯絡 sales@vegware.com.au 或 +02 9987 0800

世界其他地區: 聯絡我們的客戶服務團隊 +852 2127 4489 或  info@vegware.hk, 分享你的地區。

US: Contact our US team at us.info@vegware.com or (844) 610-0915

UK: Contact our Sales team at sales@vegware.co.uk or on +44 (0)3333 055 404.

Europe: Contact our European Sales team at europe.sales@vegware.co.uk or +44 (0)3333 055 404.

Rest of the world: Contact our Global team at global@vegware.com or +44 (0)330 223 0400, sharing your location.

我怎樣才能成為Vegware經銷商? 

美國: 聯絡我們的美國銷售團隊us.info@vegware.com  或 (844) 610-0915

英國:  聯絡我們的英國銷售團隊  sales@vegware.co.uk 或 on +44 (0)3333 055 404

歐洲: 聯絡我們的歐洲銷售團隊 europe.sales@vegware.co.uk  或 +44 (0)3333 055 404

世界其他地區: 聯絡我們的全球團隊 global@vegware.com 或 +44 (0)330 223 0400, 分享你的地區

Vegware is a privately held company founded in 2006. You can learn more about our team by visiting our About page.

誰擁有Vegware? 

Vegware 是一家成立於2006年的私人公司。您可以造訪我們的 About page 以了解我們團隊更多資訊。 

We appreciate your interest. Vegware is a privately held company, and at this time we have growth funding in place.

我可以投資Vegware 嗎?

我們感謝您的關注。Vegware是一家私人公司，目前我們的資金已經到位。

We have a wealth of information available online. To learn more about composting, please read our Composting FAQs and visit our About pages. Information on our plant-based materials and products can be found on our Catalog pages and the Products FAQs. Additionally, our annual magazines, found at issuu.com/vegware , and our blog posts contain many articles, case studies and company updates from over the years.

我是一名學生，正在撰寫有關Vegware的文章/論文，我如何獲得更多資訊? 

我們有大量的線上資訊。要了解有關堆肥的更多信息，請閱讀我們的堆肥常見問題解答訪問我們的"關於" 頁面。有關我們植物性材料和產品的資訊可以在我們的目錄頁面和產品常見問題中找到。此外，我們的年度雜誌（可在 issuu.com/vegware 上找到）以及我們的部落格文章 包含多年來的許多文章、案例研究和公司最新動態。

Vegware is made from plants using renewable, lower carbon, recycled or reclaimed materials. We use a variety of plant-based materials – visit Our materials page for more information.

Vegware 是由什麼製成的？

Vegware由使用可再生、低碳、回收或再生材料的植物製成。我們使用各種植物材料 。請訪問我們的材料頁面以了解更多資訊。

Vegware is certified food safe. We hold the market's most comprehensive food migration certification.

Vegware 食品安全嗎？

Vegware 已通過食品安全認證。我們擁有市場上最全面的食品遷移認證。

Vegware is designed for single-use and best stored at temperatures not more than 104°F / 40°C. We do not recommend our products for use in ovens, microwaves, refrigerators or freezers; when we do, it is clearly stated in the product's description. We encourage customers to request product samples, as each kitchen is different, so samples allow you to test Vegware with your menu offerings.

Vegware產品可放入烤箱嗎？我可以用微波爐加熱或冷凍嗎？

Vegware環保餐具及包裝設計為一次性使用，最佳儲存溫度不超過 104°F / 40°C。我們不建議將我們的產品用於烤箱、微波爐、冰箱或冷凍庫；部分產品有耐熱耐冷使用功能，在我們的產品描述中會明確說明。我們鼓勵客戶索取產品樣品，因為每個廚房都不同，因此樣品可以讓您用菜單產品測試 Vegware。

Our products are made from plants using renewable, lower carbon, recycled or reclaimed materials. We use synthetic glues to bind our materials and have confirmation that they do not contain animal by-products.

Vegware 產品是素食產品嗎？

我們的產品由使用可再生、低碳、回收或再生材料的植物製成。我們使用合成膠水來黏合我們的材料，並確認它們不含動物副產品。

If half of the world’s plastic production switched to crop-based bioplastics, the industry would still only require 3% of the world’s cultivated land. Bioplastics are typically made from materials that are not suitable for human consumption. For example, producers do not use food grade corn in the manufacture, thus it can be grown on outlying agricultural land and not interfere with food production. 

使用玉米生產生物塑膠是否會佔用原本可以用來養活人類的土地？

如果世界上一半的塑料產量轉向農作物生物塑料，該行業仍然只需要世界耕地的 ​​3%。生物塑膠通常由不適合人類食用的材料製成。例如，生產商在製造過程中不使用食品級玉米，因此可以在偏遠的農田上種植玉米，而不會干擾糧食生產。

Do not store Vegware near heat – for example not in direct sunlight or near an oven or radiator. Vegware is best stored at temperatures not more than 104°F / 40°C.

我應該如何儲存 Vegware 產品？

請勿將Vegware環保餐具或包裝存放在靠近熱源的地方，例如不要放在陽光直射的地方或靠近烤箱或散熱器的地方。Vegware產品的最佳儲存溫度不超過 104°F / 40°C。

Vegware is a global brand, operating across a range of markets. As such, our supply chain is spread across a range of territories including the US, UK and Asia. We manufacture our products close to the source of our raw plant-based materials, so that when transported, Vegware products are in their finished form.

Vegware 產品是英國製造的嗎？

Vegware 是一個全球品牌，業務遍及多個市場。因此，我們的供應鏈遍佈美國、英國和亞洲等多個地區。我們在植物原料的產地附近生產產品，因此在運輸時，Vegware 產品處於成品狀態。

Generally speaking, Vegware products have a shelf life of up to one year.

Vegware 產品的保存期限是多久？

一般來說，Vegware產品的保存期限長達一年。建議存放於乾燥陰涼的地方，以保持Vegware 環保餐具及包裝產品的最佳狀態。

Please refer to our Online orders page.

Vegware 可以在哪裡送貨？

請參閱我們的線上訂單頁面。

Please refer to our Online orders page.

你們的截止時間和運輸提前期是多少？

請參閱我們的線上訂單頁面。

Unfortunately, once processed and confirmed by the Vegware Customer Service team, orders cannot be amended.

Additions to an order can be made by raising a new order, which may be subject to an additional shipping charge where applicable. Where possible, we will try to minimise shipping costs and packaging materials by consolidating orders into single cartons and or single deliveries.

下單後我可以更改訂單嗎？

很遺憾，一旦 Vegware 客戶服務團隊處理並確認，訂單將無法修改。

可以透過提出新訂單來新增訂單，這可能需要支付額外的運費（如果適用）。在可能的情況下，我們將透過將訂單合併到單一紙箱和/或單一交貨中來盡量減少運輸成本和包裝材料。

Customers are entitled to return goods – other than printed or bespoke products – to receive a refund or credit on the sum paid, and we require a specific process and timeframe be followed – please refer to our Online orders page for further information.

我可以退回購買的產品嗎？

 客戶可以退回商品（印刷或客製化產品除外），以獲得退款或已支付金額的抵免，我們要求遵循特定的流程和時間表 - 請參閱我們的線上訂單頁面以了解更多資訊。

Should you notice that you have received an incorrect item after receipt of the delivery parcel or pallets, please do report them to us by the end of the day you receive the goods: info@vegware.hk. Vegware will not be liable for non-delivery of goods unless written notice is given within this timeframe.

我收到的訂單中的商品不正確，我該怎麼辦？

 如果您在收到送貨包裹或貨件後發現收到的商品不正確，請在收到貨物當天向我們報告： info@vegware.hk。除非在此期限內發出書面通知，否則 Vegware 不會對已交付貨物負責。

Should any shortages or damages appear after receipt of the delivery parcel or pallets, please report them to us by the end of the day you receive the goods: info@vegware.hk. Vegware will not be liable for non-delivery of goods unless written notice is given within the timeframes advised above.

我的訂單中缺少一件商品，我該怎麼辦？

如果在收到交貨包裹或貨件後出現任何短缺或損壞，請在收到貨物當天向我們報告：info@vegware.hk。除非在上述規定的時間內發出書面通知，否則 Vegware 不對已交付貨物承擔責任。

Any quality concerns should be sent to our Customer Service team at info@vegware.hk. Please include the below information in your email:

• Product code (including associated products such as lids, pots, etc)
• Original order number
• Batch numbers (printed on the outer case, with prefix VEGW)
• A clear explanation of the potential fault including usage
• Quantity affected
• Photo or video of the fault
• Requested action and/or outcome

Once all required information has been gathered, we shall create a plan for further investigation with an agreed-upon timeline for updates and actions.

我收到了有缺陷的商品，我該怎麼辦？

 如有任何品質問題，請發送至我們的客戶服務團隊： info@vegware.hk。請在您的電子郵件中包含以下資訊：

• 產品代碼（包括相關產品，如蓋子、食物盒、杯等）
• 原始訂單編號
• 批號（印在外殼上，帶有前綴 VEGW）
• 對潛在缺陷（包括使用情況）的清晰解釋
• 受影響的數量
• 缺陷貨品照片或視頻
• 需求的行動和/或結果

收集完所有必需的資訊後，我們將製定進一步調查計劃，並商定更新和相關處理行動的時間表通知閣下。

Please refer to the individual product page to find details on the product and case dimensions.

在哪裡可以找到產品或箱子的尺寸？

 請參閱各個產品頁面，以了解有關產品和箱子尺寸的詳細資訊。

Vegware holds the deepest set of compostability certification in the sector – you can learn more in the Our materials section on our About page. If you are seeking further details for specific products please contact our Customer Service team: info@vegware.hk.

在哪裡可以找到可堆肥性認證？ 

Vegware 擁有業界最深入的可堆肥性認證 - 您可以在「關於」頁面的「我們的材料」部分中了解更多資訊。如果您需要了解特定產品的更多詳細信息，請聯絡我們的客戶服務團隊：info@vegware.hk.。

Compostable catering disposables are designed to be recycled in an industrial composting facility together with food scraps. This means there’s no need for sorting, so the compostable cup, lid, burger box, knife, and napkin can all go together without removing the half-eaten sandwich, ketchup or leftover french fries. An added bonus is that once food and disposables share one bin, other dry recycling bins are cleaner and easier to recycle.

Compostability isn’t best for all situations. For example, Vegware wouldn’t make compostable water bottles, as PET plastic already has a developed recycling infrastructure. But when it comes to food-contaminated disposables, compostability is a sensible solution.

即棄環保餐具與食品包裝用品可堆肥對環境有什麼意義？

Vegware可堆肥即棄餐具及食品包裝用品由植物製造，旨在與食物廚餘一起在工業堆肥設施中回收，經過特定處理後變成營養豐富的堆肥物料。這意味著客人無需進行分類或清洗，可以將可堆肥的杯子、蓋子、漢堡盒、刀和餐巾與食物廚餘都放在一起，而無需取出或清理吃了一半的三明治、番茄醬或剩餘的炸薯條。另一個好處是，一旦食物和即棄餐具及食品包裝共用一個廚餘回收箱，其他回收箱就會更乾淨、更容易回收，亦可以減少用水清洗的步驟，節省水資源。

不過，可堆肥產品並不適合所有情況。例如，Vegware 不會生產可堆肥水瓶，因為 PET 塑膠已經擁有發達的回收基礎設施。但對於受食物污染的即棄餐具及食品包裝用品，可堆肥性是個明智的解決方案。

Combining plastic and paper products in foodservice packaging creates big recycling problems. Food scrap contamination is inevitable, so the result is everything that is not sorted correctly will end up going to incineration or landfill.

可堆肥如何解決食物殘渣污染？

在食品服務包裝中將塑膠和紙製品結合起來會產生很大的回收問題。食物廚餘污染是不可避免的，因此結果是所有未正確分類的東西最終都會被焚燒或運到堆填區掩埋。

The US used to export most of its plastic for recycling, with no idea of knowing if it actually got recycled. China took a lot of exported recycling from the US, but over the years discovered it isn’t good enough quality or clean enough to recycle. Since January 2018, China has banned imports of household plastics, and only accepts cardboard and paper with less than 0.5% contamination. Other Asian countries are considering, and implementing, similar bans, to avoid becoming a dumping ground for unrecyclable waste. Food scrap contamination is a major problem, and the US recycling industry worries that most US card and paper won’t meet China’s standards.

可回收有什麼問題嗎？

美國過去常常出口大部分塑膠進行回收，但不知道它們是否真的被回收了。中國從美國進口了大量回收材料，但多年來發現這些材料的品質或清潔程度不夠好，無法回收。自2018年1月起，中國禁止進口家用塑料，只接受污染低於0.5%的紙板和紙張。其他亞洲國家正在考慮並實施類似的禁令，以避免成為不可回收廢物的傾倒場。食物廚餘污染是一個主要問題，美國回收業擔心大多數美國卡片和紙張不符合中國的標準。

Vegware’s close ties to the waste sector means we are able to help identify composting solutions for many of our clients – from contract caterers operating on-site dining for large corporate office buildings, hotels, universities, and more – to independent cafes and those holding events such as large-scale festivals or sports venues. Vegware staff has good tips to set up programs in many different kinds of food service operations.

哪裡最容易回收用過的Vegware產品？

Vegware 與廢棄物回收產業的公司及機構有密切聯繫，意味著我們能夠幫助許多客戶確定回收解決方案: 從為大型企業辦公大樓、飯店、大學等提供現場餐飲的合約餐飲服務商 ， 到獨立咖啡館和舉辦活動的客戶，例如大型節慶或體育場地。 Vegware 團隊在許多不同類型的食品服務，提供很好的回收方案。

Compostables face the exact same issue as all disposables with to-go orders: How to capture it once it’s walked out the door. All disposables are fighting the same challenges, with the same end goal: Better recycling.

Vegware encourages sites that are commercially composting their used Vegware to offer a bring-back scheme to entice customers to return their used Vegware to-go containers. This can operate as a loyalty card scheme, with customers earning a point or stamp towards a free drink or other treat, for each item returned.

Where composting is not yet an option, remember that Vegware to-go packaging is still made from renewable, plant-based resources, and given the opportunity, can be composted in commercial composting facilities. When it comes to foodservice, conventional plastics are a challenge to recycle due to both our recycling infrastructure and because food residues contaminate plastic packaging causing it to be unrecyclable.

外賣訂單的包裝怎麼樣？

環保可堆肥餐具與所有帶有外賣訂單的即棄餐具及包裝面臨著完全相同的問題：一經使用後，如何捕獲它回收處理。所有即棄餐具都在應對相同的挑戰，並具有相同的最終目標：更好的回收。

 Vegware 鼓勵對用過的 Vegware 產品進行商業堆肥，我們提供回收計劃，以吸引顧客歸還他們用過的 Vegware 外賣容器。這可以作為忠誠卡計劃運作，顧客每退回一件商品就可以賺取積分或印章來獲得免費飲料或其他款待。

 在仍無法選擇堆肥的情況下，請記住，Vegware外賣包裝仍然由可再生可持續的植物性材料製成，如果有機會，可以在商業堆肥設施中進行堆肥。在餐飲服務方面，我們可提供可回收Vegware產品的廚餘回收公司及機構資訊，讓餐廳可以將Vegware環保餐具與廚餘一同回收，經過特定處理後變成營養豐富的堆肥物料，支持可循環經濟。

Our unprecedented engagement with the waste sector means Vegware is uniquely placed to help our clients realize their waste ambitions. Composting collections are still regional rather than nationwide, but we proud to be actively driving change. Vegware has composting partners in many US cities.

Our US Zero Waste Director is an expert on routes to commercial composting – she can consult on your various options:

COMPOSTING REGIONS. Vegware works with the waste sector to actively grow trade waste collection routes. We currently cover select areas in the north, south, east, or west.

ON-SITE COMPOSTERS. If your business has outdoor space, a use for compost, and staff to manage it, investing in an on-site composter can be an exciting and sustainable solution, as seen in this film of Dundee & Angus College. Our Environmental team can advise which models work with our products.

Vegware has the most robust list of composter partners in the sector – become a Vegware customer and we will share our knowledge!

Vegware 如何幫助顧客找到堆肥解決方案？

我們對廢棄物處理領域的前所未有的參與意味著 Vegware 具有獨特的優勢，可以幫助我們的客戶實現他們的廢棄物處理的熱誠。堆肥收集仍然是區域性的，而不是全國性的，但我們很自豪能夠積極推動變革。 Vegware 在美國許多城市都有堆肥合作夥伴。

我們的美國零廢棄物總監是商業堆肥途徑的專家 - 她可以就您的各種選擇提供諮詢：

堆肥區域。 Vegware 與廢棄物部門合作，積極發展貿易廢棄物收集路線。我們目前涵蓋北部、南部、東部或西部的部分地區。

現場堆肥機。如果您的企業擁有戶外空間、堆肥用途以及管理堆肥的員工，那麼投資現場堆肥機可能是一個令人興奮且可持續的解決方案，正如鄧迪與安格斯學院的這部影片所示。我們的環境團隊可以建議哪些型號適用於我們的產品。

Vegware 擁有該領域最強大的堆肥合作夥伴名單 - 成為 Vegware 客戶，我們將分享我們的知識！

Vegware packaging is made from plants using renewable, recycled or reclaimed materials, and are all designed for industrial composting with food waste. Vegware replaces conventional plastics with various plant-based materials. For example, PLA is a compostable material made from plants. PLA replaces the conventional plastic in coffee cup linings or sandwich windows, and it’s the clear material in our cold cups and deli containers. Our hot cup lids and cutlery are made of a high-heat version of PLA.

Reclaimed sugarcane fiber is another practical material we use for our takeout containers, plates, and bowls. Known as bagasse, it performs very well, keeping heat in while not trapping condensation. Plus, it’s a renewable material and a reclaimed by-product of the sugar industry.

Read more about our eco materials and compostability certification.

Vegware 是由什麼製成的？

Vegware環保餐具及食品包裝由使用可持續、回收或再生材料的植物製成，並且全部設計用於食物垃圾的工業堆肥。 Vegware 以各種植物材料取代了傳統塑膠。例如，PLA 是一種由植物製成的可堆肥材料。 PLA 取代了咖啡杯塗層或三明治窗中的傳統塑膠，並且是我們的凍飲杯和熟食容器中的透明材料。我們的熱杯蓋和餐具由耐高溫的 PLA 製成。

回收甘蔗纖維是我們用來製作外賣容器、盤子和碗的另一種實用材料。它被稱為甘蔗渣，性能非常好，可以保持熱量，同時不會產生冷凝。另外，它是一種可再生材料，也是製糖業的回收副產品。

詳細了解我們的植物材料和可堆肥認証。

Absolutely. We’ve won awards for our product quality and functionality, in addition to being recognized for our environmentally friendly products and services.

植物材質的效果和塑膠一樣好嗎？

絕對的。除了我們的環保產品和服務得到認可外，我們還因其優秀產品品質和功能而獲獎。

Same process, different breakdown speeds. Forget the term biodegradable, as it tells us nothing about timelines (wood is biodegradable, but a log cabin can stand for generations). Compostable means something can break down in under 12 weeks and is therefore suitable for industrial composting. Make sure your disposables supplier or brand has compostability certifications like BPI and CMA – that’s the real guarantee.

可生物降解和可堆肥有什麼不同？

相同的過程，不同的分解速度。忘記「可生物降解」這個詞，因為它沒有告訴我們任何時間線（木材是可生物降解的，但小木屋可以世代相傳）。可堆肥意味著某些東西可以在 12 週內分解，因此適合工業堆肥。確保您的即棄餐具供應商或品牌擁有 BPI 和 CMA 等可堆肥性認證 - 這才是真正可堆肥的保證。

Compostable packaging needs to be in composting conditions in order to compost. Industrial composting creates the perfect balance of microbes, moisture and warmth heat, so that compostable packaging can be included in food waste recycling. Home composting conditions vary with the skill of the householder, so we don’t make any claims there, but there have been successful trials using hot compost bins. The heat generated during composting is a function of the compost pile’s size. A small pile will typically not generate enough heat to break down packaging. Industrial facilities have very large piles.

堆肥的條件是什麼？

可堆肥餐具及食品包裝需要在特定堆肥條件下才能變成堆肥物料。工業堆肥創造了微生物、水分和熱量的完美平衡，使可堆肥包裝可以納入食物廢棄物回收。家庭堆肥條件因戶主的技能而異，因此我們對此不做任何聲明，但已經有使用熱堆肥箱的成功試驗。堆肥過程中產生的熱能是堆肥堆大小的函數。一小堆通常不會產生足夠的熱能量來分解包裝。工業設施有非常完善的方式令Vegware產品得到最好的降解處理，變成營養豐富的堆肥物料。

By choosing compostables, foodservice businesses can actively drive changes in US recycling. The more compostables there are in use, the more we can work with the waste sector to extend collections across the USA.

如果我不能堆肥它有什麼意義？

透過選擇可堆肥材料的環保餐具及食品包裝用品，餐飲服務企業可以積極推動美國回收的變革。使用的堆肥材料越多，我們就越能與廢棄物部門合作，將收集範圍擴大到美國各地。

Vegware’s compostable catering disposables are designed to break down in under 12 weeks in commercial composting, which provides the perfect balance of microbes, moisture and warmth.

Home composting conditions vary with the skill of the householder, so we don’t make any claims there, but there have been successful trials using hot compost bins. Where there is no access to industrial composting facilities, used Vegware should be put in general waste. Vegware’s disposable packaging is made from plants, using renewable, reclaimed or recycled materials, and these sustainability benefits still apply no matter what happens to them after use.

Used Vegware should not be placed in standard recycling bins which collect paper, plastics and metals, as those materials go to a different type of sorting facility. Another reason is that food waste harms the quality of mechanical recycling – the same applies to any used foodservice disposables.

In landfill, studies have shown that compostable packaging is inert and does not give off methane.

Please do not litter – compostable packaging is not expected to break down when discarded in the environment and is also not a solution to marine pollution.

如果我不能堆肥它應該放入哪個垃圾箱？

Vegware 的可堆肥環保餐具及食品包裝用品設計，可在商業回收及堆肥處理中在 12 週內分解，實現微生物、濕度和溫暖的完美平衡。

家庭堆肥條件因戶主的技術而異，因此我們對此不做任何聲明，但已經有使用熱堆肥箱的成功試驗。如果沒有工業堆肥設施，用過的Vegware產品應放入一般廢棄物中。 Vegware 的環保餐具包裝由植物製成，使用可持續、回收或再生材料，無論使用後發生什麼情況，這些永續性優勢仍然適用。

用過的Vegware不應放入收集紙張、塑膠和金屬的標準回收箱中，因為這些材料會被送往不同類型的分類設施。另一個原因是食物垃圾會損害機械回收的品質——這也適用於任何用過的餐飲即棄餐具及用品。

研究顯示，在垃圾堆填區，可堆肥包裝是惰性的，不會釋放甲烷。

請不要亂丟垃圾－可堆肥包裝在開放環境中是不會自行分解或自然降解成堆肥料，也無法解決海洋垃圾污染。

Where collections aren’t possible, some on-site composting systems can process used Vegware with food waste. At Dundee and Angus College, for example, the compost produced on site is used in the College gardens by horticulture students – f ind out more in this short film case study. If your site has some outside space and would be interested in discussing options, just get in touch.

Vegware 適合現場堆肥嗎？

在無法收集的地方，一些現場堆肥系統可以將用過的Vegware產品與食物廢棄物及廚餘一起處理。例如，在鄧迪和安格斯學院，園藝專業的學生將現場生產的堆肥用於學院花園——在這部短片案例研究中了解更多。如果您的場所有一些外部空間並且有興趣討論廢物處理選項，請與我們聯繫。

We’ve had in-house recycling experts for five years now, working closely with the waste sector and helping our foodservice clients set up composting schemes. A key part of the switch-over is education and behavior change, creating clear bin signage and training everyone involved – from customers and catering managers to restaurant staff and waste operatives. The last thing we want is to send contaminated waste to composting facilities. So, education is very important, and it’s something we take seriously here at Vegware.

為什麼教育如此重要？

我們設立的內部回收專家部門已經有五年了，與廢棄物處理部門密切合作，幫助我們的餐飲服務客戶制定回收堆肥計畫。轉變的關鍵部分是教育和行為改變，創建清晰的垃圾箱標誌並培訓所有相關人員——從顧客和餐飲經理到餐廳工作人員和廢物處理人員。我們最不想看到的就是將受污染的廢棄物送到堆肥設施。因此，教育非常重要，也是我們 Vegware 認真對待的事情。

The reality is that when it comes to foodservice, conventional plastic can’t be recycled easily. Foodservice packaging made from conventional oil-based plastics – once used and permanently marked with food and drink residue – are a massive recycling challenge. Instead, composting is a local form of recycling, boosting local economies and supplying nutrient-rich compost for use in agriculture, horticulture, and landscaping.

Compostables are the only practical solution for food-contaminated disposables. The more businesses that go compostable, the faster we can achieve this much-needed change.

Interested in learning more about how to compost your used Vegware? Contact our Environmental team to find the best solution for your business. We offer Vegware clients expert support, every step of the way to zero waste. Email info@vegware.hk.

如果塑膠很容易回收，我不是應該只使用塑膠包裝嗎？

現實情況是，在餐飲服務方面，已使用或已被食物污染的傳統塑膠不容易回收。由傳統油基塑膠製成的餐飲包裝，一旦使用並永久標記有食品和飲料殘留物，將是一項巨大的回收挑戰。相反，植物纖維製成的餐具可以回收處理，變成堆肥物料是一種新型回收形式，可以促進當地經濟並提供營養豐富的堆肥用於農業、園藝和景觀美化。

隨著社會對塑膠餐具的關注，可堆肥餐具是處理受食品污染的即棄餐具及包裝用品唯一實用的解決方案。使用可堆肥環保餐具的企業越多，我們就能越快實現減廢零廢物的社會變革，實現永續循環經濟。

有興趣了解更多有關如何回收處理使用過的Vegware環保餐具及外賣包裝的資訊嗎？請聯絡我們的團隊，為您的企業找到最佳解決方案。我們為 Vegware 客戶提供專家支持，全程協助實現零浪費。電子郵件 info@vegware.hk.。

Yes. As with all Vegware, our custom print products can be commercially composted where accepted.

客製化印刷產品可以堆肥嗎？

是的。與所有 Vegware 環保餐貝產品及包裝產品一樣，我們的客製化印刷產品可以在與廚餘一同回收，經過特定處理後變成堆肥物料。

We need your logo and any additional text and artwork elements you may want included. We ideally require these in a vector format, however, depending on the product, we may be able to use high resolution jpegs (300dpi or higher). Please include instructions if you have a specific idea in mind for your artwork.

客製化印刷產品需要提供什麼？

我們需要您的徽標以及您可能想要包含的任何其他文字和設計元素。理想情況下，我們需要向量格式，但是，根據產品，我們可能能夠使用高解析度 jpeg（300dpi 或更高）。如果您對自己的設計作品有特定的想法，請附上說明。

Our Creative team will spend up to an hour on a custom print request and, if needed, can amend the design based on your feedback. Over and above this first free hour, we will charge a flat rate for each additional amendment.

將客製化設計放在Vegware 產品上要多少錢？

我們的創意團隊將花費最多一個小時來處理客製化列印請求。如果需要，可以根據您的回饋修改設計。除了第一個小時的免費時間之外，我們將對每項額外的修改收取統一費率。

We will send you a digital proof of your artwork so that you can approve the colors, sizing and positioning before it goes to print.

我的作品創作完成後會發生什麼事？

我們將向您發送設計圖的數位校對樣本，以便您在印刷前核准顏色、尺寸和印刷位置。

We ask that you provide CMYK values or Pantones codes to ensure colors come out as you expect. These values will also be stated on the digital proof so that you can sign off on them.

如何確保顏色正確？

我們要求您提供 CMYK值或Pantone代碼以確保顏色達到您的預期。這些數值也會在數位校樣上註明，以便您可以簽字。

Please refer to our Pantones vs CMYK guidance sheet.

如何在 Pantone 顏色或 CMYK 顏色之間做出選擇？

請參閱我們的 Pantones與CMYK索引表

We can print on either matte or gloss board, depending on your preference. Matte board is slightly textured and is similar in finish to recycled paper. Gloss board is smooth and shiny, ideal if you want your colors to be more vivid.

雙層熱杯有哪些類型的印刷表面選擇？

我們可以根據您的喜好在霧面或光澤板上列印。霧面板略有紋理，表面處理與再生紙相似。光澤板光滑有光澤，是您希望顏色更加鮮豔的理想選擇。

All of our products are printed using vegetable or water-based inks, and the finish is great.

客製化印刷產品使用什麼樣的油墨？

我們所有的產品均使用植物或水性油墨印刷，表面效果非常好而且又符合環保。

Yes! If you would like to design your own custom printed products and have access to Adobe software, please get in touch so that we can supply you with the correct templates and guidelines.

我可以設計自己的客製化印刷藝術品嗎？

當然可以！如果您想設計自己的客製化印刷產品，並可以使用 Adob​​e 軟體，請與我們聯繫，以便我們為您提供正確的範本和指南。

If you are providing your own artwork, we accept Adobe Illustrator (.ai), editable .pdfs or .eps files.

您使用什麼文件格式？

如果您提供自己的設計作品，我們接受 Adob​​e Illustrator (.ai)、可編輯的 .pdf 或 .eps 檔案。

Timing varies based on the product, design and quantity ordered. Please contact our Customer Service team who can provide a more detailed timeline.

我需要多長時間才能收到客製化印刷產品？

時間因產品、設計和訂購數量而異。請聯絡我們的客戶服務團隊，他們可以提供更詳細的時間表。